Your career questions answered:A letter from my former management student at De La Salle University-Dasmarinas

I would like to thank  Michael for  subscribing my book -The Human Resources Management in Action at IPad..

The problem: How can I help HR to recruit people who will support our quality culture?

The Answer:
There are four key steps in recruitment and therefore, four opportunities to identify those who could contribute most to quality culture: the job description, candidates' application, the interview and the probation period.

Every job description should incorporate the expectation that the candidate will be committed to the company's quality culture. The information pack must include the organization's quality policy and other background information such as the customer charter and details of improvement initiatives.

Suitable candidates will indicate in their application how they will fulfill the quality requirements and those with some training or experience of quality may have an advantage here.

At the interview, ask questions that probe a candidate's understanding and commitment to quality. Incorporate these questions into interviews for every post. Describe scenarios that involve a demanding client, for example. Should the candidate stick to a contract or seek a resolution that ensures the relationship is maintained? This will also help the candidate identify whether this employer believes in assigning authority as well as responsibility.

The successful candidate may have a period of probation, during which personal objectives will be set. You should ensure an objective relating to quality or process improvement is incorporated and given a high priority.

The key message to HR is never assume that people understand the concept of quality. Keep checking.

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